Caring for Your Hearing, Your Balance, and Your Well-Being.
Our Mission
Clear, honest guidance
Personalized, patient-first care
High-quality diagnostic testing
Ongoing education and support
Serving Our Communities Since 2010
For more than a decade, families across Amherstburg, Essex, LaSalle, and Windsor have trusted us with their hearing and balance needs. We are proud to be part of these communities—and even prouder to help the people who live in them stay connected, steady, and confident every day.
Reach Your Local Hearing Clinic
Our Story
What began as a single clinic has grown into a trusted network of hearing and balance centres dedicated to supporting the long-term well-being of our patients. Our team recognized early on that hearing loss, tinnitus, and dizziness don’t just impact the ears—they affect communication, confidence, relationships, safety, and overall quality of life.
That understanding shaped the foundation of our clinic: personalized care based on science, compassion, and community values.
Meet Our Team
Bernice A. McKenzie – Doctor of Audiology, Audiologist, Owner
Bernice is a distinguished professional with a stellar academic background. She holds a Bachelor of Arts (Hons.) in Linguistics from the University of Ottawa, where she laid a solid foundation for her career in audiology. Her pursuit of excellence led her to achieve a Doctorate in Audiology (Au.D.) from Wayne State University in 2006, where she made history as a member of the pioneering graduating class of Doctors of Audiology. Bernice’s commitment to the field and her role as a trailblazer in the inaugural cohort at Wayne State University in Detroit, Michigan, showcases her dedication to her profession.
Shaelyn Fritsch
Audiologist
Bio
Holding a Bachelor of Arts (Honours) in Psychology from the University of Windsor and a Masters of Clinical Science in Audiology from the University of Western Ontario, is a highly qualified audiologist. As a registered health care provider with the College of Audiologists and Speech Language Pathologists of Ontario (CASLPO) and a member of the Canadian Association of Audiologists (CAA), Shaelyn focuses on assisting patients dealing with hearing loss and tinnitus. Her involvement in the Infant Hearing Program of Ontario reflects her dedication to providing exceptional care. Patients seeking assistance with hearing concerns can visit Shaelyn at our Amherstburg location, benefitting from her extensive experience and commitment to audiological wellness.
Alexandra DiFazio
Audiologist
Bio
Alexandra holds a Bachelor of Science (Honours) in Behaviour Cognition and Neuroscience from the University of Windsor and a Master of Clinical Science in Communication Sciences and Disorders in Audiology from the University of Western Ontario. Registered with the College of Audiologist and Speech Language Pathologists of Ontario (CASLPO), Alexandra offers comprehensive assessments and treatment plans to patients with hearing loss and tinnitus. Her passion about Audiology and helping others is reflected in her compassionate care for her patients. Alexandra is available to see patients at the LaSalle location.
Julie Rauth
Bio
Julie holds a Bachelor of Science in Occupational Therapy from the University of Ottawa and boasts over 25 years of experience in community mental health. Registered with the College of Occupational Therapists of Ontario (COTO), she has completed specialized training in Vestibular Rehabilitation through the American Institute of Balance. As an Occupational Therapist, Julie not only designs personalized rehabilitation plans for those with vestibular disorders but also assists them in managing the daily challenges posed by dizziness and imbalance. Her extensive experience and dedication enable her to empower patients in their pursuit of improved functionality and well-being.
Emily Ellard
Hearing Instrument Specialist / Communicative Disorders Assistant / Audiology Assistant
Bio
Emily is a Hearing Instrument Specialist and registered member of the Association of Hearing Instrument Practitioners of Ontario (AHIP). With a Bachelor of Arts in Psychology from the University of Waterloo and certifications from Nova Southeastern University, Lambton College and MacEwan University, she has evolved from a Communicative Disorders Assistant to her current role. Since joining in 2016, Emily’s commitment to audiology has been unwavering, providing top-notch care and solutions to enhance her patients’ auditory experiences.
Celina Postlethwaite
Hearing Instrument Specialist
Bio
Celina, a Hearing Instrument Specialist and registered member of AHIP, completed her Hearing Aid Practitioner Program at MacEwan University after earning a Bachelor’s degree in Psychology from the University of Windsor. Based primarily in our Amherstburg location, Celina’s genuine passion for helping others drives her commitment to improving auditory health.
Nicole Hammond
Hearing Instrument Specialist
Bio
Nicole Hammond is a distinguished hearing instrument specialist at The Hearing & Dizziness Clinic. With her credentials, including completion of the Hearing Aid Practitioner program at MacEwan University and registration with AHIP, Nicole offers unparalleled expertise. Committed to delivering exceptional care and education, Nicole is your trusted ally in improving hearing health.
Marlene Lariviere
Senior Patient Care Coordinator
Bio
Marlene brings extensive expertise in the hearing aid industry, with a background spanning roles as a customer service representative at a hearing aid manufacturer, a dispensing clinic, and a position within a hospital’s Department of Audiology. Her multifaceted experience across different facets of the industry underscores her comprehensive knowledge and proficiency in the field.
Natalie LoMedico
Patient Care Coordinator Amherstburg & Audiology Assistant
Bio
Natalie, originally from Timmins, Ontario, has called Essex County home since 2019. With experience in office administration, long-term care, and the service industry, she brings a diverse skill set to our team. Fluent in both French and English, Natalie is delighted to assist you at our Essex location. To schedule an appointment, reach out to her via email at Natalie@YouHear.ca . Her commitment to providing support and facilitating exceptional care reflects her dedication to meeting your auditory needs.
Sydney Menard
Patient Care Coordinator Amherstburg & Audiology Assistant
Bio
Sydney, a Harrow native, pursued Office Administration courses at St. Clair College and holds a strong passion for the healthcare industry. Her innate enthusiasm for assisting others coupled with a natural ability to empathize allows her to connect with people effortlessly. Dedicated to providing exceptional service, Sydney thrives on interpersonal interactions. To schedule an appointment at our Amherstburg location, reach out to her via email at Sydney@YouHear.ca. Her genuine care and adeptness in fostering meaningful connections underscore her commitment to facilitating your auditory health needs.
Rachel McLean
Patient Care Coordinator Essex & Audiology Assistant
Bio
Meet Rachel, our dedicated Patient Care Coordinator and Audiology Services Assistant at The Hearing and Dizziness Clinic! With years of customer service experience supporting audiologists, physicians, and CEOs, Rachel brings a wealth of knowledge and compassion to our team. Since earning her Audiology Assistant certificate in 2017, she has been committed to providing exemplary care. Rachel’s passion for serving people shines through in every interaction, ensuring that everyone in Essex and the surrounding areas receives the best care for their audiology needs. Whether you have questions or need assistance with appointments, Rachel is here to help with a smile!
Michelle Hutchison
Patient Care Coordinator Windsor & Audiology Assistant
Bio
With over 32 years of experience in client services and a diploma in Medical Office Assistance from TriOS College, Michelle brings a wealth of knowledge and dedication to her role at The Hearing & Dizziness Clinic. Her commitment to providing efficient, professional support ensures that each patient’s journey is as seamless and stress-free as possible. From scheduling appointments to addressing questions and concerns, Michelle goes above and beyond to make every interaction welcoming and supportive. With her skilled assistance and compassionate approach, she plays a vital role in helping patients feel confident and cared for throughout their experience.
Jennie Bolyantu
Patient Care Coordinator LaSalle
Bio
Jennie is our Communication Care Coordinator. With 25 years dedicated to customer service, she has learned how to connect with people and finds joy in helping others. Her passion for engaging with new individuals and resolving their needs reflects a genuine enthusiasm for making a positive impact. Outside of work, Jennie likes to stay active and enjoys quality time with her loved ones and beloved pets. This blend of professional fulfillment highlights her commitment to both her career and the things that she takes pleasure in.
Gina Peters
Bio
Kaitlyn Nussio
Bio
Meet Kaitlyn, Patient Care Coordinator at the Hearing & Dizziness Clinic.
With over 15 years of diverse professional experience, Kaitlyn brings a unique blend of entrepreneurial spirit, administrative expertise and compassionate care to every role she takes on. Her varied background allows her to adapt easily, communicate effectively and work with integrity across different environments. Kaitlyn is delighted to assist you at our Essex location. To schedule an appointment, reach out to her via email at kaitlyn@youhear.ca
Meghan Cadarette
Bio
Coming Soon!