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Caring for Your Hearing, Your Balance, and Your Well-Being.

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Our Mission

Our mission is to provide exceptional hearing and balance care through personalized treatment, advanced assessments, and compassionate service. We are dedicated to improving communication, confidence, and overall well-being for every patient we serve.

Clear, honest guidance

Personalized, patient-first care

High-quality diagnostic testing

Ongoing education and support

Serving Our Communities Since 2010

For more than a decade, families across Amherstburg, Essex, LaSalle, and Windsor have trusted us with their hearing and balance needs. We are proud to be part of these communities—and even prouder to help the people who live in them stay connected, steady, and confident every day.

Reach Your Local Hearing Clinic

Amherstburg : (226)-773-8950
Essex : (226)-773-1393
Windsor : (226)-773-0785
LaSalle : (226)-773-8911

Our Story

What began as a single clinic has grown into a trusted network of hearing and balance centres dedicated to supporting the long-term well-being of our patients. Our team recognized early on that hearing loss, tinnitus, and dizziness don’t just impact the ears—they affect communication, confidence, relationships, safety, and overall quality of life.

That understanding shaped the foundation of our clinic: personalized care based on science, compassion, and community values.

Meet Our Team

Bernice A. McKenzie – Doctor of Audiology, Audiologist, Owner

 
 

Bernice brings both depth and distinction to her work in audiology. She earned her Bachelor of Arts (Honours) in Linguistics from the University of Ottawa, building a strong understanding of language, communication, and how we connect with one another.

She went on to complete her Doctor of Audiology (Au.D.) at Wayne State University in 2006, graduating as part of the university’s very first class of Doctors of Audiology. Being among the inaugural cohort in Detroit, Michigan, placed her at the forefront of a transforming profession and reflects the commitment and forward-thinking mindset she continues to bring to her field today

Shaelyn Fritsch

Audiologist

Holding a Bachelor of Arts (Honours) in Psychology from the University of Windsor and a Masters of Clinical Science in Audiology from the University of Western Ontario, is a highly qualified audiologist. As a registered health care provider with the College of Audiologists and Speech Language Pathologists of Ontario (CASLPO) and a member of the Canadian Association of Audiologists (CAA), Shaelyn focuses on assisting patients dealing with hearing loss and tinnitus. Her involvement in the Infant Hearing Program of Ontario reflects her dedication to providing exceptional care. Patients seeking assistance with hearing concerns can visit Shaelyn at our Amherstburg location, benefitting from her extensive experience and commitment to audiological wellness.

Alexandra DiFazio

Audiologist

Alexandra holds a Bachelor of Science (Honours) in Behaviour Cognition and Neuroscience from the University of Windsor and a Master of Clinical Science in Communication Sciences and Disorders in Audiology from the University of Western Ontario. Registered with the College of Audiologist and Speech Language Pathologists of Ontario (CASLPO), Alexandra offers comprehensive assessments and treatment plans to patients with hearing loss and tinnitus. Her passion about Audiology and helping others is reflected in her compassionate care for her patients. Alexandra is available to see patients at the LaSalle location.

Julie Rauth

Occupational Therapist

Julie holds a Bachelor of Science in Occupational Therapy from the University of Ottawa and boasts over 25 years of experience in community mental health. Registered with the College of Occupational Therapists of Ontario (COTO), she has completed specialized training in Vestibular Rehabilitation through the American Institute of Balance. As an Occupational Therapist, Julie not only designs personalized rehabilitation plans for those with vestibular disorders but also assists them in managing the daily challenges posed by dizziness and imbalance. Her extensive experience and dedication enable her to empower patients in their pursuit of improved functionality and well-being.

Emily Ellard

Hearing Instrument Specialist / Communicative Disorders Assistant / Audiology Assistant 

Emily is a Hearing Instrument Specialist and registered member of the Association of Hearing Instrument Practitioners of Ontario (AHIP). With a Bachelor of Arts in Psychology from the University of Waterloo and certifications from Nova Southeastern University, Lambton College and MacEwan University, she has evolved from a Communicative Disorders Assistant to her current role. Since joining in 2016, Emily’s commitment to audiology has been unwavering, providing top-notch care and solutions to enhance her patients’ auditory experiences.

Celina Postlethwaite

Hearing Instrument Specialist

Celina, a Hearing Instrument Specialist and registered member of AHIP, completed her Hearing Aid Practitioner Program at MacEwan University after earning a Bachelor’s degree in Psychology from the University of Windsor. Based primarily in our Amherstburg location, Celina’s genuine passion for helping others drives her commitment to improving auditory health.

Nicole Hammond

Hearing Instrument Specialist

Nicole Hammond is a distinguished hearing instrument specialist at The Hearing & Dizziness Clinic. With her credentials, including completion of the Hearing Aid Practitioner program at MacEwan University and registration with AHIP, Nicole offers unparalleled expertise. Committed to delivering exceptional care and education, Nicole is your trusted ally in improving hearing health.

Marlene Lariviere

Senior Patient Care Coordinator

Marlene brings extensive expertise in the hearing aid industry, with a background spanning roles as a customer service representative at a hearing aid manufacturer, a dispensing clinic, and a position within a hospital’s Department of Audiology. Her multifaceted experience across different facets of the industry underscores her comprehensive knowledge and proficiency in the field.

Natalie LoMedico

Patient Care Coordinator Amherstburg  & Audiology Assistant

Natalie, originally from Timmins, Ontario, has called Essex County home since 2019. With experience in office administration, long-term care, and the service industry, she brings a diverse skill set to our team. Fluent in both French and English, Natalie is delighted to assist you at our Amherstburg location.  Her commitment to providing support and facilitating exceptional care reflects her dedication to meeting your auditory needs.

Sydney Menard

Patient Care Coordinator Amherstburg & Audiology Assistant

Sydney, a Harrow native, pursued Office Administration courses at St. Clair College and holds a strong passion for the healthcare industry. Her innate enthusiasm for assisting others coupled with a natural ability to empathize allows her to connect with people effortlessly. Dedicated to providing exceptional service, Sydney thrives on interpersonal interactions. Her genuine care and adeptness in fostering meaningful connections underscore her commitment to facilitating your auditory health needs.

Rachel McLean

Patient Care Coordinator Essex & Audiology Assistant

Meet Rachel, our dedicated Patient Care Coordinator and Audiology Services Assistant at The Hearing and Dizziness Clinic! With years of customer service experience supporting audiologists, physicians, and CEOs, Rachel brings a wealth of knowledge and compassion to our team. Since earning her Audiology Assistant certificate in 2017, she has been committed to providing exemplary care. Rachel’s passion for serving people shines through in every interaction, ensuring that everyone in Essex and the surrounding areas receives the best care for their audiology needs. Whether you have questions or need assistance with appointments, Rachel is here to help with a smile!

Michelle Hutchison

Patient Care Coordinator Windsor & Audiology Services Assistant

With over 32 years of experience in client services and a diploma in Medical Office Assistance from TriOS College, Michelle brings a wealth of knowledge and dedication to her role at The Hearing & Dizziness Clinic. Her commitment to providing efficient, professional support ensures that each patient’s journey is as seamless and stress-free as possible. From scheduling appointments to addressing questions and concerns, Michelle goes above and beyond to make every interaction welcoming and supportive. With her skilled assistance and compassionate approach, she plays a vital role in helping patients feel confident and cared for throughout their experience.She is also an Audiology Services Assistant

Jennie Bolyantu

Patient Care Coordinator LaSalle

Jennie is our Communication Care Coordinator. With 25 years dedicated to customer service, she has learned how to connect with people and finds joy in helping others. Her passion for engaging with new individuals and resolving their needs reflects a genuine enthusiasm for making a positive impact. Outside of work, Jennie likes to stay active and enjoys quality time with her loved ones and beloved pets. This blend of professional fulfillment highlights her commitment to both her career and the things that she takes pleasure in.

Gina Peters

Audiology Services Assistant
Gina is an emerging professional in the field of hearing health, currently working as an Audiology Assistant. She holds a Bachelor of Science (Hons.) in Biological Sciences from the University of Windsor, where she developed a strong foundation in human biology, physiology, and research. Building on this academic background, she completed a Masters of Audiology at the University of Auckland, gaining advanced training in hearing science, diagnostic techniques, and patient-centered care. In her current role, Gina supports audiologists in delivering high-quality hearing healthcare services, including assisting with hearing assessments, troubleshooting hearing technology, and providing ongoing care of devices. She is passionate about improving communication accessibility and is committed to fostering positive, supportive experiences for every patient she works with.

Kaitlyn Nussio

Patient Care Coordinator Essex

Meet Kaitlyn, Patient Care Coordinator at the Hearing & Dizziness Clinic.
With over 15 years of diverse professional experience, Kaitlyn brings a unique blend of entrepreneurial spirit, administrative expertise and compassionate care to every role she takes on. Her varied background allows her to adapt easily, communicate effectively and work with integrity across different environments. Kaitlyn is delighted to assist you at our Essex location.

Meghan Cadarette

Graphic Design

Meghan is the creative force behind our brand. As our graphic designer, she ensures everything you see from our clinic is thoughtful, polished, and aligned with who we are.

From social media posts and event materials to advertisements and print pieces, Meghan plays a key role in bringing ideas to life. If you’ve seen an ad, brochure, banner, or campaign from our clinic, chances are Meghan helped create it. She works behind the scenes turning big ideas into visuals that reflect our values and our commitment to the community.

Teresa

Audiologist

Teresa is a proud Windsor native whose education and career have been rooted in the community she serves. She completed her undergraduate studies at the University of Windsor, then earned her Master’s Degree in Audiology from Wayne State University. With a strong interest in learning and communication development, she later returned to the University of Windsor to complete Teachers College.

Teresa works out of our Windsor location, where she provides hearing assessments for children. Her background in both audiology and education allows her to create a supportive, child-friendly environment for families. She is committed to helping children and their parents better understand their hearing and communication needs within a caring and professional setting.