New Clinic Location in Windsor

FOR IMMEDIATE RELEASE

The Hearing & Dizziness Clinic Announces New Location Opening at 1311 Ouellette Ave

Opening Date: To Be Determined, Late September at the latest

The Hearing & Dizziness Clinic is thrilled to announce the opening of its new location at 1311 Ouellette Ave, Windsor. Owner Doctor of Audiology and Audiologist Bernice McKenzie is eagerly looking forward to providing exceptional care to patients starting in August. This expansion allows us to extend our renowned services to the Windsor community, ensuring that patients receive the same level of care they would at our flagship locations in Amherstburg, Essex, and LaSalle.

With the addition of our Windsor clinic, we are relocating our vestibular equipment from Essex to cater to vertigo patients in the area. This strategic move enables us to enhance our specialized services and offer comprehensive care for individuals experiencing vestibular issues.

At The Hearing & Dizziness Clinic, we remain committed to treating hearing loss under a medical model, emphasizing patient-centric care over technological solutions. Our highly skilled team of experts utilizes the latest advancements in audiology to deliver personalized treatment plans that focus on the individual’s specific needs.

Our diagnostic hearing tests encompass a wide range of evaluations, including computerized cognitive screenings and speech in noise testing. These cutting-edge assessments allow us to provide accurate diagnoses and develop tailored interventions that optimize the patient’s hearing abilities.

We invite everyone to learn more about our services and expertise by visiting our website at www.YouHear.ca. Our website serves as a comprehensive resource, providing valuable information on various hearing and balance disorders, treatment options, and the qualifications of our esteemed staff.

Booking an appointment at The Hearing & Dizziness Clinic is convenient and simple through our website. We encourage individuals in need of audiological services to schedule an appointment and take the first step towards regaining optimal hearing health.

For media inquiries or further information, please contact:

Melissa Kime
Director of Operations The Hearing & Dizziness Clinic
Phone: (519) 961-9285
Email: info@YouHear.ca

About The Hearing & Dizziness Clinic
The Hearing & Dizziness Clinic is a leading audiology practice with multiple locations in Amherstburg, Essex, LaSalle, and now Windsor. Led by Doctor of Audiology  and Audiologist Bernice McKenzie, the clinic prides itself in treating hearing loss and balance disorders under a medical model. With a patient-centric approach, state-of-the-art technology, and a dedicated team, The Hearing & Dizziness Clinic aims to provide exceptional care and improve the quality of life for individuals experiencing hearing and vestibular challenges.

Note to editors: High-resolution images and interviews with owner Bernice McKenzie are available upon request.

Introducing Our Esteemed Speaker: Nashlea Brogan, Doctor of Audiology, Audiologist, Advocate!

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We are honoured to present our distinguished speaker, Nashlea Brogan, Doctor of Audiology and Audiologist extraordinaire! With a passion for empowering those with hearing loss, Nashlea has dedicated her illustrious career to improving lives through the latest advancements and tools in Audiology.

As a Cochlear Implant (CI) user herself, Nashlea understands firsthand the challenges that accompany hearing loss and its treatment options. Her personal experiences have fueled her drive to provide patient-centered care that truly makes a difference in the lives of her patients. With a late onset progressive hearing loss, she brings a unique perspective that enhances her ability to empathize and deliver long-term, comprehensive care.

For the past 19 years, Nashlea has been the sole owner of a renowned audiology practice, where she has upheld a steadfast commitment to providing the highest level of progressive care to her patients. Whether she’s offering education, treatment options, or counselling to individuals and families impacted by hearing loss, or leading her professional team, she leaves no stone unturned in her pursuit of making a meaningful impact.

Dr. Brogan’s dedication extends beyond her private practice. She actively engages in advocacy efforts to raise awareness about the far-reaching impact of hearing loss. With her expertise, she sheds light on crucial topics such as cognitive health, mental well-being, and the realities of living with hearing loss. By expanding the dialogue, she strives to create a more inclusive and supportive society.

We are privileged to have Nashlea as our esteemed speaker, sharing her wealth of knowledge and experiences. Prepare to be enlightened as she delves into the profound implications of hearing loss and its broader effects on our lives. Join us for an enlightening session that will leave you inspired and equipped with a deeper understanding of the importance of hearing health.

We’re excited to invite you to this informative event. Join us at Caesars Windsor Casino in the Augustus Ballroom for an enlightening discussion on “Diabetes, Dementia, and Hearing Loss.”

This event aims to shed light on the connections between these three important health factors and how they can impact your overall well-being. It is a must-attend event if you fall into any of the following categories:

1️⃣ If you are over the age of 50

2️⃣ If you have experienced Tinnitus (ringing/buzzing/chirping sounds in the ears)

3️⃣ If your doctor has ever told you that you were diabetic or pre-diabetic

4️⃣ If you have high blood pressure

5️⃣ If you sometimes have difficulty hearing, especially in background noise

6️⃣ If you are retired from a noisy job (examples include teachers, factory workers, police officers, or firemen)

7️⃣ If you forget more than you used to or are having more ‘Senior Moments’

This educational event is designed to provide valuable insights into the correlations between diabetes, dementia, and hearing loss, and how they can impact your life. Don’t miss this opportunity to expand your knowledge and gain a deeper understanding of these crucial topics.

Tickets are required for attendance, so make sure to secure yours in advance to reserve your spot. We can’t wait to see you at this enlightening event!

Exciting Changes at The Hearing & Dizziness Clinic: Expanded Services and Team Members

As a trusted provider of audiology and hearing care services, The Hearing & Dizziness Clinic is committed to delivering the highest quality of care to our valued patients. We are thrilled to announce some significant changes taking place within our organization that will enhance our services and expand our team. These changes will allow us to better serve our patients’ needs and ensure their continued satisfaction. Let’s delve into the details of the exciting developments at our clinic.

1. Audiologist Shaelyn Fritsch: Full-Time at Amherstburg Location
We are delighted to inform our patients that our highly experienced audiologist, Shaelyn Fritsch, will be relocating from our LaSalle location to our Amherstburg clinic. With this move, she will be available to see patients full time at the Amherstburg location. Shaelyn’s experience and dedication to patient care make her an invaluable addition to our team in Amherstburg.

2. Hearing Instrument Specialist Celina Postlethwaite: Flexible Schedule in Amherstburg and LaSalle
To provide our patients with even more convenience, our skilled Hearing Instrument Specialist, Celina Postlethwaite, will be working across both our Amherstburg and LaSalle locations. Celina will be available in Amherstburg on Mondays and Fridays, while she will be attending to patients in LaSalle on Tuesdays, Wednesdays, and Thursdays. This scheduling flexibility ensures that our patients can access Celina’s expertise at their preferred location.

3. Melissa, Newly Graduated Hearing Instrument Dispenser: Windsor Location
We are excited to welcome Melissa into a new role, a newly graduated hearing instrument dispenser. Melissa will be transitioning from our Essex location and will now be serving patients at our new Windsor clinic. Her dedication and passion for providing exceptional care make her an excellent addition to our team. Patients in Windsor can now benefit from Melissa’s expertise and personalized service.

4. Introducing Audiologist Ridaa Nasir: Essex and Windsor Locations
We are pleased to introduce our newest team member, Audiologist Ridaa Nasir. Ridaa will be working at our Essex location on Mondays and Fridays, ensuring patients in that area receive the highest level of audiological care. Additionally, Ridaa will be available in our Windsor clinic throughout the rest of the week. Ridaa’s knowledge and commitment to patient well-being further strengthen our team’s capabilities.

At The Hearing & Dizziness Clinic, we continuously strive to provide exceptional care and tailored solutions to our patients. These changes, including the relocation of Shaelyn Fritsch, expanded services from Celina Postlethwaite, the addition of Melissa to our Windsor clinic, the arrival of Ridaa Nasir, and the continued support from Sandra DeKok, are aimed at enhancing our ability to meet our patients’ diverse needs across different locations. We look forward to providing the same exceptional care our patients have come to expect, now with an even stronger team and expanded services.

Cookies and Cleanings Event

We all love cookies, and we all love “free”. Come on in for a free cookie and we will clean your hearing aids for you while you wait. This delicious event will occur between the hours of 10am and 3pm:

Friday February 2, 2023 at our LaSalle location

Saturday February 3, 2023 at our Essex location

Monday February 6, 2023 at our Amherstburg location

CLICK HERE TO BOOK AN APPOINTMENT.

Bernice wrote a book!!!

You may not see me in the clinic as often as you would like, but I’ve been pretty busy:

I got married
I had a son
I co-authored a book

Yes, I co-authored a book. We are in the final stages and hope it will be available by summer 2023. I don’t want to release too many details, but rest assured I will let you know when it hits bookshelves. In the meantime, I want to introduce you to my brilliant co-author, Dr. Keith N. Darrow. Dr. Darrow is an expert in Speech and Hearing Bioscience and Technology with a doctoral degree from the joint Massachusetts Institute of Technology (M.I.T) and Harvard Medical School program. He is a former Clinical Professor at Northeastern University (Boston, MA) and is currently a tenured professor at Worcester State University.

Dr. Darrow’s clinical experience is vast and includes a clinical fel- lowship at the Department of Otolaryngology at Brigham and Women’s Hospital (Boston, MA) and a trainingship at the Audiology De- partment in the East Orange (New Jersey) Veterans Association Hospital. He is the owner of the Hearing and Balance Centers of New England and founder of the Healthy Hearing Foundation of New England, as well as a board member of the Sound of Life Foundation (both non-profit organizations dedicated to providing education and hearing health care for those in need). He was recently named the Director of Audiology Research at Intermountain Audiology and has chosen to lead the Excellence In Audiology movement across the country.

Dr. Darrow is a nationally recognized speaker, trainer, and researcher and has been conducting research at the Massachusetts Eye and Ear Infirmary for over fifteen years. His publications and research have been cited over 550 times.

Below is a video of Dr. Darrow that I hope you will enjoy.

Mask Mandate Continues at our Clinics

As of June 11, 2022 we will still continue to require everyone who enters our clinics to wear a medical grade mask. We are unable to maintain social distancing while providing effective care.

• A medical grade mask will be provided at the clinic entrance if you do not have a mask with you.
• Those who refuse to properly wear a mask will not be permitted entry.
• Respirators, or masks with valves, and cloth masks are not permitted.
• Speak with us if you have a medical condition that prevents you from wearing a mask, we will work with you to accommodate your needs.

Stock Sale 2021

From time to time, hearing aid companies will have sales. We purchased stock from several different hearing aid companies and are passing the savings to our patients. Below is a list of what we have on sale, the government ADP grant has already been deducted from the prices listed below. There is no end date to the sale, once the stock is gone the sale is done. Sale is for private pay patients only (no third parties such as WSIB, ODSP, VAC etc…) 

OTICON 

https://www.oticon.ca/hearing-aid-users/hearing-aids/products/all 

WIDEX 

https://www.widex.com/en-ca/ 

SIGNIA 

https://www.signia.net/en-ca/ 

UNITRON 

https://www.unitron.com/ca/en_ca/products.html 

STARKEY 

In addition to the stock sale, Stakey is running a sale on their Livio Edge AI2400. There is a behind the ear and a custom rechargeable in the ear model on sale for $6000.00 for the set.  

https://www.starkeycanada.ca/hearing-aids/livio-edge-artificial-intelligence-hearing-aids 

STAY AT HOME ORDER

The Hearing & Dizziness Clinic continues to remain open by appointment only at this time. Appointments can be made by calling any of our clinic locations or online at our website www.YouHear.ca

We have been practicing the following measures to ensure a safe visit for all of our patients:

  * Curbside or telehealth appointments when possible

· * COVID-19 screenings of patients and staff

· *No waiting room, we do our absolute best to run on time to ensure our patients are not here longer than they need to be

·* Thorough sanitization of all instruments and surfaces between all appointments

·* Hand sanitizing stations throughout the office

Covid 19 Grey Level & Holiday Hours

On behalf of our staff, we would like to wish everyone a Merry Christmas & a Happy (and safe) Holiday season.

As you are aware, Windsor Essex will be a Grey Lock Down Zone this coming Monday December 14th, 2020. The lockdown is expected to last a minimum of 28 days.

As of now, our clinics are still considered essential service and will be open during the lockdown. That being said, the safety of our staff and vulnerable patients is of the utmost importance. There are some appointments that are not deemed essential that will have to be postponed. Thank you for your continued patience in this regard.

Masks:

When possible, we will attempt to keep a 6-foot distance. Due to the nature of our services; being apart six feet is often difficult. In order to be seen inside our office space, masks must be worn by the patient and our staff members. Faceshields alone are not appropriate. Feel free to wear a faceshield in addition to a mask for an extra layer of protection. 

Family Members:

We prefer that ONLY the patient attend their scheduled appointment time. The less foot traffic the better. One parent may attend their child’s appointment. We ask that you do not bring additional family members to your appointment.

Appointments:

We cannot see you if you do not have an appointment. There are no exceptions. Please understand that this is to keep you safe. You must have an appointment.

Please also try to attend just our office on the day of your appointment. Do not visit family, the bank, the grocery store etc before visiting our clinics.

Appointments can be made by calling any of the clinics. Appointments can also be made online via our website www.YouHear.ca

Hearing Aid Batteries, Parts or Supplies:

Do not attempt to walk in to get any parts for your hearing aids. Please book an appointment by calling the office or booking online on our website www.YouHear.ca  if booking online, please indicate what parts you need in the message section.

Isolation:

If your child is part of a cohort that needs to isolate, or if you have been told by your physician or the health unit to self-isolate – PLEASE do not come to the clinic. Reschedule your appointment. If you need batteries and supplies, please have a family member who is not in self isolation pick up your supplies at your scheduled appointment time.

Essential Workers and U.S. commuter workers:

We will see you, however, you can only have the last appointment of the day. NO EXCEPTIONS. When booking an appointment, please advise our staff if you are an essential worker or if you work in the United States.

HOLIDAY HOURS AMHERSTBURG and ESSEX

Monday December 21, 2020                9am-4pm

Tuesday December 22, 2020              9am-4pm

Wednesday December 23, 2020         9am-4pm

Monday December 28, 2020              9am-4pm

Tuesday December 29, 2020              9am-4pm

Wednesday December 30, 2020         9am-4pm

HOLIDAY HOURS LASALLE

Monday December 21, 2020              9am-4pm

Monday December 28, 2020              9am-4pm

As always, we ask to you book an appointment. We will return to regular business hours Monday January 4, 2021.

Once again, we would like to thank you for the support you have given us for the last ten years, we appreciate the trust that you have put into our small, locally owned small business.

We are wishing you and yours all of the very best in 2021.

The staff at The Hearing & Dizziness Clinic:  Bernice, Sandra, Emily, Celina, Sonia, Teresa, Dragana, Eric, Melissa, Marlene, Cassie and Cory.

Online Booking

Tired of picking up the phone?

It’s 3am Saturday night and you need to make an appointment?

That’s OK, now you can request an appointment online.

And if you wakeup Sunday and realize you booked the wrong date, just click on the link in your confirmation email to change it.  

You asked for it, and we listened. You’re welcome.

Click here to book online.

Clinics Reopen Monday June 1, 2020!!!!!

1. No cash payments. Debit, Visa, Mastercard, American Express will be the only forms of payment accepted.
2. We will have no more that two patients in the clinic at a time. We ask that you refrain from bringing a family member with you, or that they stay in your vehicle.Will will allow exceptions for caretakers (children, Alzheimers, etc..)
3. Patients will be asked screening questions, and will have their temperature taken. If they fail either of these screenings (or refuse to undertake these screenings), they will not be permitted into the general office space.
4. Patients are to come in with their own masks. If you do not have a mask, please advise our staff, and we will sell you a mask prior to you entering the clinic.
5. Patients are to use the hand sanitizer located at the entrance before entering the general office space.
6. The front door will be locked in order to ensure that only two patients are in the office at a time. DO NOT COME TO THE OFFICE WITHOUT AN APPOINTMENT, we will not let you in.
7. Please do not arrive more than 10 minutes early for your appointment. We will not let you into the office until your scheduled appointment time. We will advise you to return to your car and will call your cellphone once we are bale to see you. If you do not have a cellphone, we will supply you with a pager and will page you once we are able to see you.

COVID 19 Appointment Precautions

As an additional way to protect our patients and staff, we are observing specific protocols to minimize the chance of exposure.  This post outlines our guidelines and our request for you to observe them.

PRIOR TO THE APPOINTMENT

If you answer “yes” to any of the following questions, then we should postpone or wait an additional two weeks before having you come in as a “voluntary quarantine” measure.

1. Do you have a history of any recent travel outside of Ontario within the last 14 days?
2. Have you had a fever or symptoms of lower respiratory illness, such as cough or shortness of breath?
3. Have you had close contact with any person who has been confirmed as contracting Covid-19?
4. Have you had close contact with any healthcare worker who’s primary purpose recently has been working directly with people who have contracted Covid-19?
   

• You must wear a mask for your appointment.  
• If you are being dropped off by someone else, please let us know when you schedule the appointment so we can make appropriate accommodations in our office for you, as we are attempting to minimize any waiting room time as much as possible.

AT THE APPOINTMENT

• Whether you come by yourself or are dropped off, when you arrive, remain in your car and call the phone number for the appropriate location to notify us of your arrival.  The phone number will be posted outside of the respective office. If you do not have a cellphone, use the white intercom at the office door (Amherstburg & Essex locations)
• If you have any paperwork to be filled out, we will bring it to you to fill out in your vehicle.  
• When paperwork (if any) is completed, your provider will take you to the appropriate room where you will be for the majority, if not all, of your appointment.
• Our staff will wear gloves and masks whenever appropriate, as much as possible.

AFTER THE APPOINTMENT

• Our staff will disinfect all surfaces you contacted in any room you visited.  We are telling you about this so that you are reassured that this has been done for any patient seen prior to your arrival, for your safety and for everyone else.