MEET OUR STAFF
Bernice A. McKenzie – Doctor of Audiology, Audiologist, Owner
Bachelor of Arts (Hons.) Linguistics, University of Ottawa
Doctorate in Audiology (Au.D.), Wayne State University
Bernice A. McKenzie obtained her Doctorate in Audiology in 2006. She was part of the first graduating class of Doctors of Audiology at Wayne State University in Detroit, Michigan. As a regulated healthcare provider, she is registered with the College of Audiologists and Speech Language Pathologists of Ontario (CASLPO).
She is also a member of the Ontario Association of Professional Audiology Clinics (OAPAC).
Melissa Kime – Hearing Instrument Dispenser, Director Of Operations
Melissa is our Director of Operations, but spends the majority of her time at our Windsor location. She recently completed coursework at Grant MacEwan University to become an hearing aid practitioner.
If you have any questions about insurances, booking a dizziness or occupation therapy appointment, please contact her by email at Melissa@YouHear.ca
Sandra DeKok – Audiologist
Honors Bachelor of Arts Anthropology-Linguistics Specialization, University of Western Ontario
Shaelyn Fritsch – Audiologist
Ridaa Nasir – Audiologist


Teresa Occhinero – Audiologist
Bachelor of Arts Communications, University of Windsor
Masters of Arts in Audiology, Wayne State University
Bachelors Education, University of Windsor
Teresa completed her Masters in Audiology at Wayne State University in Detroit. As a regulated health care provider, she is registered with the College of Audiologists and Speech Language Pathologists of Ontario (CASLPO).
Teresa also possesses a graduate teaching degree from the University of Windsor. She currently assesses children at our Windsor location on select Saturdays of the month.
Please book an appointment to see Teresa if you would like to book an appointment to have your child who is between the ages of 4 and 19 tested for hearing loss or if you need a hearing test completed in Italian.
Sonia Ricci – Occupational Therapist
Bachelor of Arts Psychology, University of Windsor
Bachelor of Arts Communications, University of Windsor
Masters Occupational Therapy, University of Western Ontario
Sonia obtained completed her Masters Degree in Occupational Therapy at the University of Western Ontario. As a regulated healthcare provider, she is registered with the College of Occupational Therapists of Ontario.
As an occupational therapist her goal is to return people to work. Sonia is in charge of developing rehabilitation plans for our patients with vestibular disorders.
Julie Rauth – Occupational Therapist

Emily Ellard – Communicative Disorders Assistant/Audiology Assistant/Hearing Instrument Specialist
Bachelors of Arts Psychology, University of Waterloo
Communicative Disorders Assistant, Lambton College
Audiology Assistant, Nova Southeastern University
Hearing Aid Practitioner, MacEwan University
Emily is a Hearing Instrument Specialist and registered member of the Association of Hearing Instrument Practitioners of Ontario (AHIP).
Emily initially joined the team in 2016 as a Communicative Disorders Assistant and has transitioned into the role of a Hearing Instrument Specialist. She earned her Bachelor of Arts in Psychology from the University of Waterloo in 2012, then went on to obtain a post-degree certificate in Communicative Disorders from Lambton College. Emily graduated from the Hearing Aid Practitioner Program at MacEwan University in 2020.
Celina Postlethwaite – Hearing Instrument Specialist
Bachelor of Arts Psychology, University of Windsor
Hearing Aid Practitioner Diploma, MacEwan University
Celina is a Hearing Instrument Specialist and registered member of the Association of Hearing Instrument Practitioners of Ontario (AHIP).
Celina completed the Hearing Aid Practitioner Program at MacEwan University in 2018. Celina also has a Bachelor’s degree in Psychology which she obtained from the University of Windsor in 2016. She grew up in Kingsville and works primarily at our LaSalle location. Celina has a passion for helping others. She enjoys travelling, reading and meeting new people.
COMING SOON Nicole Hammond – Hearing Instrument Dispenser
Marlene Lariviere – Patient Care Coordinator LaSalle
Marlene has experience in the hearing aid industry having worked as a customer service representative with a hearing aid manufacturer, at a dispensing clinic and at a hospital in their Department of Audiology.
Marlene works out of our LaSalle location.
You can reach Marlene to book an appointment in LaSalle by email at Marlene@YouHear.ca
Cassie Bailey – Patient Care Coordinator Windsor
Cassie graduated in Office Administration in 2004 and Medical Office Administration in 2005 and likes working with the general public.
Helping others if only by a kind word, is a daily goal of hers. Cassie grew up in LaSalle and enjoys living in such a wonderful community.

Natalie LoMedico – Patient Care Coordinator Essex
You can reach Natalie to book an appointment in Essex by email at Natalie@YouHear.ca
Sydney Menard – Patient Care Coordinator Amherstburg
Sydney was born and raised in Harrow, Ontario. She studied courses at St.Clair College for Office Administration. She has always been passionate about working in the health field. She loves interacting with people and can easily connect on an empathetic level. You can reach Sydney to book an appointment at our Amherstburg location by emailing sydney@youhear.ca
COMING SOON – Patient Care Coordinator Windsor