We get asked that question at least once a day.
Our clinic is owned and operated by an audiologist and registered with the College of Audiologists and Speech Language Pathologists of Ontario (CASLPO). As such, we are governed by the Regulated Health Professions Act of 1991. Regulated health care professionals in Ontario are not permitted to publish testimonials.
You will not see testimonials for dentists, optometrists, physicians, pharmacists, psychologists or any other regulated health care provider in Ontario. The Ministry of Health does not allow their use.
If you visit a website for hearing health care and notice that there are testimonials, it is highly likely that you are not dealing with a regulated health care provider.
Regulation is important. The colleges are there to protect the public. Health regulatory colleges are responsible for ensuring that regulated health professionals provide health services in a safe, professional and ethical manner. This includes, among other things, setting standards of practice for the profession and investigating complaints about members of the profession and, where appropriate, disciplining them.
As a patient, if you have a complaint about services provided by a regulated health care provider, you can complain to their respective college. If you were treated by an unregulated provider, then you have no recourse whatsoever.
To learn more about regulated health care providers visit the Ministry of Health website here.
To learn more about the College of Audiologists and Speech Language Pathologists of Ontario (CASLPO) visit their website here.